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7 Questions to Ensure Your Customer is Always Right

“The customer is never wrong” was the famous slogan of the even more famous hotelier Cesar Ritz. Or if you prefer, “the customer is always right” according to Harry Gordon Selfridge. Working for engagement agencies, as we do, it can sometimes be difficult to believe these maxims, especially when reviewing the numerous briefs received from […]

The 5 Ps of Digital Design

When it comes to designing digital engagement platforms, there are a few key factors to consider that will ensure design success. We’ve boiled it down to just 5. We’ve even given each a title beginning with the letter ‘P’. Could it be any simpler? So whether you’re designing a dashboard for the administrator’s data analysis […]

Keep calm and call FMI

Don’t get stressed with your event, get even. A recent survey by Q Hotels highlighted the fact that more than 70 per cent of event organisers lose at least two hours sleep the night before organising an important event. More than a quarter reported that they feel anxious or very anxious before an event. 98 […]