Rewards Management
Your trusted reward provider
Effective and efficient reward management and issuance
Offering reward-based incentives to your team can be a very effective way of getting the best results out of your staff. However, organising and executing the rewards on offer can be a frustrating and time-consuming process, particularly if your team is in multiple offices, in different countries. That’s where our team of reward management experts come in to support on a local and global level, from end-user communications to secure dispatch of rewards we help make the reward process easier.
Experts in reward management and incentive experiences
Whether large or small, our team is comfortable managing all types of rewards from beginning to end. With years of experience working with businesses across the UK and the globe, your reward management will be in safe hands with FMI’s reward management team.
Global and UK reward management
Our teams work with businesses across the UK, managing rewards that take us across the globe. From local incentives, to international travel and worldwide e-codes, whatever it is that your company wants to offer to your team, wherever in the world they are based, our reward managers will be there to help your plans succeed.
Our latest news
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Our Sector Experience
Our sales incentive and event specialists are experts in engaging people with brands within the telecommunications sector. We work with global manufacturers and network operators to deliver brand engagement solutions to distributors, resellers, B2B partners and customers.
‘Manufacturer Website of the Year’ and ‘The Most Effective Reward & Recognition Programme’ are just some of FMI’s achievements working in the telecommunications industry.
We deliver high-performing sales incentives, creative communications, tactical campaigns and online product training to help increase brand awareness in channel. Top performance is rewarded with stand-out incentive group travel trips and celebratory awards dinners. Whilst our impressive experiential events, training room installations and call centre roadshows deliver face-to-face engagement direct to consumers and front line retail and call centre staff.
Our team of brand engagement consultants are experts in connecting people with brands in the electronics sector. Having worked with brands like LG, Sony, PlayStation and more, we help electronic companies, including hardware manufacturers and software providers, who have a need to engage channel partners to drive sales performance.
We engage business audiences at corporate conferences, partner forums and networking events both in the UK and internationally, delivered professionally to encourage partnership building and brand loyalty.
Our European partner programmes and channel sales incentives are recognised for delivering effective communications to educate and train channel partners on products and brand values. Underpinned with rewards and group travel incentives to recognise achievements.
Our event managers and incentive planners are agency experts when connecting brands with people in the finance sector. We help finance companies improve performance through live events, trade exhibitions and partner programmes.
We design solutions that connect with finance audiences. Delivering UK-wide, London and international events in the finance sector for asset finance, retail banking, payment processing providers and Fintech companies. Helping brands achieve more at exhibitions and networking events and celebrate success at their EMEA conferences and awards dinners.
We help increase brand awareness and engagement, networking and relationship building and customer retention through effective marketing communications and partner programmes.
Our team of brand engagement experts are specialists in connecting people with brands in the automotive industry. Our experience within automotive includes international car, commercial and agricultural manufacturers, as well as dealership groups, fleet solutions and financial services.
We engage with these business audiences through awards dinners, leadership conferences, team building events, and group incentive travel. Engaging them with the brand at every touchpoint.
Our incentive and engagement websites disseminate training, product information and company principles to improve business performance with dealerships and rewarded sales performance with relevant awards.
FAQs
FMI Agency are engagement experts and below are some of the most frequently asked questions when we are consulting with clients.
Rewards management refers to the sourcing, organisation, fulfilment and secure delivery of rewards used in incentive programmes. FMI defines it as managing everything from end‑user communications to the secure dispatch of rewards, ensuring that incentive rewards, whether experiences, travel, merchandise, or e‑codes, are delivered smoothly at both local and global levels.
Effective rewards management is essential because it ensures that the right rewards reach the right participants securely and efficiently, preventing the administrative frustrations that companies often face, especially when teams are spread across different offices or countries. Smooth reward fulfilment also helps maintain motivation and supports a positive incentive programme experience.
Incentive programme design focuses on building the strategy, the mechanics, objectives, communications and measurement behind an incentive campaign.
Rewards management focuses on the execution and fulfilment of those rewards such as issuing financial rewards, coordinating travel incentives, handling global e-codes and delivering experiences.
Communication is a core part of FMI’s rewards management service. FMI excels at support with end-user communications, which helps ensure that participants understand how to claim and use rewards, what to expect, and how the incentive programme operates, reducing confusion and improving engagement.
FMI deliver data-driven and fully measurable programmes. Organisations that use these programmes can therefore measure effectiveness through metrics such as:
- Reward redemption rates
- Participant engagement
- Programme ROI and outcomes
Common pitfalls in managing reward fulfilment include:
- Administrative and budgetary complexity when dealing with multiple locations, currencies, vendors, and countries
- Time-consuming logistics if handled in-house
- Unsecure or unreliable delivery of rewards
- Challenges coordinating travel rewards or international incentives
- Inaccurate reporting when dealing with multiple vendors
FMI addresses these pitfalls through secure dispatch, global capability, and end-to-end management.
FMI provides a fully managed rewards service including:
- Reward sourcing
- End-user communications
- Secure dispatch of rewards
- Management of incentive experiences
- Booking of travel rewards
- Handling rewards for both small and large teams
- Managing UK and Worldwide reward distribution
- Providing worldwide e-codes and international reward solutions
- Concierge white glove experience
- Full reporting
FMI uses highly secure, GDPR compliant, digital reward management tools, supporting all end-user communications for the secure dispatch of rewards, ensuring rewards are handled professionally and delivered safely, even across multiple countries. This secure reward management system eliminates the need for any files, spreadsheets and databases to be shared insecurely or unencrypted on email.
Yes! FMI manages rewards for incentive programmes of all sizes. From tactical incentive initiatives to always-on partner incentive programmes, we manage rewards in the UK, Europe and Worldwide.
Yes! FMI has global and UK reward management capabilities, supporting local incentives, international travel, and worldwide e-codes. We work with businesses throughout the UK and across the globe, in local currencies and markets.
Yes! FMI’s rewards management includes organising incentive experiences and booking travel rewards. We also specialise in incentive travel, engagement programmes, corporate rewards, and recognition schemes, making it easy to integrate rewards management with broader engagement campaigns.
Client Testimonials
Total reward management
We aim to become an extension of your team, that means our reward management experts will integrate into your existing processes and work against a clear brief whilst embracing your brand values.
We’ll organise, implement and manage your reward schemes throughout – all with an entirely bespoke service. From purchasing rewards to sending them to winners securely, our team will work with you to seamlessly manage the entire process, ensuring your teams are rewarded promptly and the desired behaviours are achieved.
